Онлайн бронирования отелей
Уважаемый/ая
Владимир Павлов!
Благодарим вас за недавнее бронирование проживания
(2016-10-08 - 2016-10-11)
в отеле Тестовый Отель. С целью улучшения качества обслуживания нам хотелось бы узнать о ваших впечатлениях об отеле.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 1 of 5
Step 1
How would you rate your overall experience?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
Title
Please briefly describe how your experience was staying with us.
What sort of trip was this?
Business
Family
Couple
Friends
Single
How did you book this hotel?
On Test hotel
I called the hotel / the AccorHotels reservation centre / I arrived directly
On another website (eg. Booking, Expedia,…)
Through a travel agent
Someone booked the hotel on my behalf
Step 2
Why did you choose our hotel?
Location
Previous stay at this hotel
Brand reputation
Loyalty membership
Hotel reputation
Sustainable development initiatives
Price
Our wish is to make you "Feel Welcome" during your stay. Did you feel:
Expected
Unique
Privileged
Other
Please specify
Did you experience any problem(s) during your stay?
Please choose
Yes
No
Bedroom : Heating / Air cooling
n/a
Solved and the solution exceeded my expectations
Solved and the solution met my expectations
Solved but the solution fell below my expectations
Not solved
Not reported
Bedroom : Room and bathroom cleanliness and/or condition
n/a
Solved and the solution exceeded my expectations
Solved and the solution met my expectations
Solved but the solution fell below my expectations
Not solved
Not reported
Bedroom : Smell(s) in the room/bathroom
n/a
Solved and the solution exceeded my expectations
Solved and the solution met my expectations
Solved but the solution fell below my expectations
Not solved
Not reported
Hotel : Internet / Wi-Fi
n/a
Solved and the solution exceeded my expectations
Solved and the solution met my expectations
Solved but the solution fell below my expectations
Not solved
Not reported
Other (please specify)
Step 3
Would you recommend our hotel?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
During your stay how satisfied were you with
Your arrival and check-in?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
Please let us know how you checked in
Please choose
Online
At the hotel
What could we improve to make your experience worth a 9 or 10?
The attention at your arrival
The efficiency of check-in
The helpfulness of our staff
Other
Please specify
Your accommodation?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
What could we improve to make your experience worth a 9 or 10?
The attention at your arrival
The efficiency of check-in
The helpfulness of our staff
Other
Please specify
Your breakfast?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
What could we improve to make your experience worth a 9 or 10?
The attention at your arrival
The efficiency of check-in
The helpfulness of our staff
Other
Please specify
Our staff?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
Your check-out and departure?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
The value for money?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
Step 4
Thank you for sharing this initial feedback with us.
Would you like to review more services proposed during your stay?
Please choose
Yes
No
During your stay how satisfied were you with
The WiFi?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
What could we improve to make your experience worth a 9 or 10?
The ease of access
The speed of connection
Your lunch and/or dinner?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
What could we improve to make your experience worth a 9 or 10?
The value for money
The quality of food and beverages
The friendliness of our staff
The bar?
Extremely dissatisfied
Extremely dissatisfied
Dissatisfied
Dissatisfied
Neither
Neither
Satisfied
Satisfied
Extremely satisfied
Extremely satisfied
What could we improve to make your experience worth a 9 or 10?
The value for money
The quality of food and beverages
The friendliness of our staff
Step 5
Your profile
Your gender
Please choose
Male
Female
Other
Your year of birth
Please choose
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Submit your review
Name